VA Secretary compares wait times to lines at Disneyland, Disney responds

VA Secretary compares wait times to lines at Disneyland, Disney responds

va5On Monday, Secretary of Veteran Affairs Robert McDonald compared long wait times at VA facilities to waiting in line at Disneyland.  Naturally, this sparked outrage, and Disney responded.

“When you got to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience? And what I would like to move to, eventually, is that kind of measure,” he said.

This didn’t sit too well with the good folks at Disney, who responded to the Independent Journal’s Benny Johnson:

“We take wait times very seriously. We continually push the boundaries to give our guests the best experience possible. A large team of highly trained industrial engineers are tasked with improving our guest’s experiences, from transportation, to guest flow, to ride comfort and certainly wait times.

One of the things we take great pride in is if you have a wait time at our parks, your wait is enjoyable. We call this the Disney Difference. We recently remodeled the Dumbo ride, doubling its size and adding a Big Top area for families waiting for the ride. This area is a huge, interactive, air conditioned area for children to play in and where adults can relax with a buzzer they receive that notifies them when their spot is ready on the ride.”

In other words, Disney cares more about wait times than the VA.

Makes you feel good, doesn’t it?

“If you wait at the Haunted Mansion there are musical tombstones that will sing to you. There is a flowing honey wall at the Winnie the Pooh ride. We designed animated crabs for The Little Mermaid waiting area which will interact with you and play games while you wait,” Disney told Johnson.

“We take every facet of the guest experience very seriously. If you have to wait, you should have fun while doing it.”

Maybe the VA should take notes.  After all, as RedState’s Brandon Morse noted, no one ever died waiting for Dumbo…


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